Frequently Asked Questions

Yes. We focus on Italy experience design, creating immersive and culturally grounded encounters shaped around people, context and meaningful access.
Rather than offering fixed routes, we develop thoughtful scenarios that reflect the purpose of each journey.

We assist corporations managing executive and premium incentive travel programs in Italy.
Our experience in corporate travel Italy includes discreet coordination, tailored experiences for senior teams, and boutique offsite formats that prioritize structure and quality over scale.

Yes. We curate destination events Italy, including intimate weddings, private celebrations and small-scale executive premium incentives.
Each event is designed as a lived experience — respectful of local culture, carefully coordinated and quietly executed.

We start with a conversation.
Understanding context — expectations, timelines and priorities — allows us to determine alignment before moving into proposal and coordination.
La Prima Fonte works selectively to ensure each project receives appropriate attention.

La Prima Fonte operates on a transparent professional fee model.
Depending on the project, our compensation may be structured as:

• a fixed advisory fee
• a percentage-based fee (for event or large-scale coordination)
• a tailored fee agreed case by case
• or a defined net B2B service tariff

As we do not resell package travel services, our fees reflect consulting, curation, coordination and local representation — not mark-ups on travel products.
Detailed terms are always confirmed in writing prior to engagement.

No.б La Prima Fonte does not operate as a tour operator or travel agency and does not sell package travel products.
We act as:

• a local partner
• an independent concierge
• a project coordinator

Contracts for accommodation, transport, catering or other third-party services are concluded directly between the client (or partner agency) and the respective suppliers, in line with Italian regulations.
This structure ensures clarity, legal transparency and professional accountability.

Payments for hotels, venues, catering, transportation and other services are typically made directly between the client (or partner agency) and the respective supplier.
La Prima Fonte invoices exclusively its professional fee unless a written mandate authorizes us to manage payments on behalf of the client.
This model:

• protects financial transparency
• reduces intermediary risk
• preserves clear liability structures

In most cases, yes.
After initial alignment, we may require:

• a planning retainer
• or a project deposit

This ensures dedicated time allocation, supplier engagement and resource commitment.
The deposit structure depends on the scope — concierge coordination, executive travel, or destination events Italy.

As an independent concierge and coordination partner, La Prima Fonte does not assume liability for third-party performance.
Each supplier operates autonomously under its own contractual obligations.
Our role is:

• selection based on quality and reliability
• coordination
• and oversight within the agreed brief

Clear role definition protects all parties involved.

Yes, under B2B partnership agreements.
La Prima Fonte may operate discreetly as your Italy travel partner, maintaining brand alignment and confidentiality.
We do not contact end clients directly without written authorization, ensuring professional integrity and partner protection

Supplier cancellation policies are governed by the respective third-party providers.
La Prima Fonte’s professional fee remains due for work already completed unless otherwise agreed in writing.
We always aim to mitigate risk through:

• careful scheduling
• advance communication
• realistic planning windows

However, we operate within Italian and EU regulatory frameworks, and force majeure or supplier-side disruptions remain outside our direct control